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Billing Issues

The Billing Issues chart tracks problems related to the payment processing of subscriptions. This metric helps you understand how often users face issues with payment, such as failed transactions or errors in processing, which could impact your revenue and subscription retention.

Calculation​

Billing Issues are calculated by counting the number of transactions that fail due to issues such as insufficient funds, expired payment methods, or incorrect billing information. This metric reflects how often users are unable to successfully renew or pay for their subscriptions.

Example: How Billing Issues are calculated

If your app had the following in a given month:

  • 100 renewal attempts
  • 20 of those attempts failed due to payment issues

The number of Billing Issues would be:
Billing Issues = 20

Usage​

The Billing Issues metric is essential for identifying and addressing obstacles in the payment process. High rates of billing issues can indicate problems with payment methods or system errors that could lead to lost revenue.

To reduce Billing Issues in Botsi, consider these strategies:

  • Payment Method Reminders: Regularly remind users to update their payment methods before their subscription renews to prevent payment failures.
  • Flexible Payment Options: Offer a variety of payment methods to accommodate users’ preferences and increase the chances of successful transactions.
  • Automated Retry Logic: Implement automatic retry logic for failed payments, giving users a chance to fix issues before their subscription is cancelled.