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Grace Period

The Grace Period chart tracks the period during which users retain access to your app after their subscription expires but before it is fully cancelled. This metric helps you manage access for users who are late with payments or who may still be in the process of renewing their subscriptions.

Calculation​

The Grace Period is calculated by tracking the number of users who still have access to the app after their subscription has expired but before full cancellation. This is typically a short window of time given to users to complete their payment or renewal.

Example: How Grace Period is calculated

If your app had the following data in a given month:

  • 50 subscriptions expired
  • 10 of those users were still granted access during the grace period

The number of Grace Period users would be:
Grace Period = 10

Usage​

The Grace Period metric helps you understand how many users are still using your app during a period of non-payment. This period is useful for providing users with extra time to renew their subscription without losing access immediately.