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What is Triggered messaging?

Definition, examples, and more

Definition

Automated communications (via email, push, or in-app) triggered by specific user actions or lifecycle milestones - such as, "Your trial ends tomorrow" or, "Welcome back!" These messages play a vital role in conversion, re-engagement, and reducing churn.

Example

A cooking app sets up 5 triggered messages: trial_started (welcome tips), day_3_no_recipe (feature highlight), trial_ending_24h (urgency reminder), payment_failed (update card prompt), and subscription_canceled (win-back offer). These 5 triggers improve trial conversion 25% and reduce involuntary churn 35%.

Why Triggered messaging Matters

Triggered messages reach users at exactly the right moment — when the message is most relevant and actionable. A language app compared batch messaging (same message to everyone on Tuesdays) vs triggered messaging (personalized based on behavior). Triggered messages had 4x higher CTR, 3x higher conversion, and drove $15K/month in incremental revenue.

Frequently Asked Questions

What triggers should every subscription app implement?

Essential triggers: trial started, trial ending (48h and 24h), payment failed, subscription canceled, milestone achieved, engagement declining, and win-back (7, 30, 90 days post-churn). These cover the critical moments in the subscriber lifecycle.

How do I set up triggered messaging?

Integrate Botsi (for subscription events) with a CRM like Braze or Customer.io. Map subscription events to message templates. Botsi sends real-time events; the CRM delivers the right message on the right channel at the right time.

How do I measure triggered message effectiveness?

Track the conversion rate of users who received each triggered message vs a holdout group who did not. Measure incremental revenue per trigger. The best triggers deliver 10-30% lift in conversion or retention for their targeted segment.

Category
Subscription App Terminology
Related Area
Mobile App Growth & Monetization

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